Mechanic Reviews From Customers You Can Trust

You Don’t Have To Take Our Word; Our Work Speaks For Itself

We are proud to offer the best customer experience to the residents of South Richmond, Midlothian, Short Pump, and the West End. Our ASE certification ensures that our automotive professionals are highly qualified and experienced. We know that the best way to improve is to listen to our customers, so we appreciate your feedback. We strive to build trust through transparency and excellence, and we are always looking for ways to improve our services.

Don’t forget to rate your service, by sharing your thoughts, you help us to improve. 

Excellent place to get your car repaired. They are very fair, nice and do a thorough job documenting anything wrong with the car before working on it This is done with photos and a full service report that shows green, yellow and red items to be looked at. The front person is Emmanuel and he does a great job getting you in the system, helping with a ride back to work and keeping in touch with you during the entire process. I have been going here for years and they do an outstanding job. Fair, professional and honest!

Sean C

**Highly Recommend ** What can I say about this place other than they are fantastic! The transmission in my Jeep was shot! They got me in, checked on my Jeep and gave me an estimate right away. Emmanuel kept in contact with me with any updates and took the time to explain everything, I had so many questions, sorry!! If you want a place for Prices, Location and Staff, then look no further! Thank you guys for taking such great care of my baby!!

Christine A

They are super friendly and not like other mechanic shops. They tell you the truth instead of trying to lie and get your money. Steve and Emmanuel were very helpful and informative with my car repairs. My mind about my car is now put at ease.

Nylan N

They are very respectful and honest. They let you know immediately what they find and don't pressure you at all. I highly recommend Aarrow Transmission to everyone for all of their vehicle needs.

Chris M

I can’t say enough good things about Aarrow. I’ve been going to their Short Pump location for years, until I moved to Chesterfield. So naturally I was glad when I saw they had a location down here. From the work I had done at the other location I already trusted the guys down here. When I had a brake issue they worked with me with the special request I had. They got the work done, did a great job, and were nothing but professional, helpful, and kind. Emmanuel is the man, and I can’t say enough nice things about him, and the rest of the team. Shout out to John and Billy for doing great work, and being super chill. Thank you, guys, for accommodating me; you have a customer more life. I highly recommend this shop for your auto needs; they’ll treat you right.


All of the employees are great and have a lot of experience in vehicle repair and maintenance. The pricing is fair and reasonable compared to other repair centers with similar qualifications. Their shop is located in a easy to access, extremely convenient location.

Scott M

I arrived right at 7:30am and they already had a small crowd outside. As soon as the team opened up the storefront they welcomed everyone and had us checked in in no time. Super friendly staff, amazingly fast and thorough service, transparent about what work they need to do and confirming with you before they do it. Overall as a first time car owner I felt safe going in. Will return for future maintenance needs and I recommend you do too!

Sofia F

We arrived in Richmond on a trip and our transmission started acting up. We brought the car the Aarrow to determine what the issue was. Ken, Justin and the employees were professional, helpful and caring. They quickly examined the vehicle and made the necessary repairs to get us back on the road. I can't recommend this company enough. Thank you!!

Jennifer M

My family and I have been customers of Aarrow for a couple years, and we have had our expectations met and exceeded every time we bring in a vehicle. Customer service and communication are top notch! Ken is always giving updates on vehicle repairs and provides as much detail as possible on work needing to be done plus an honest timeframe for completion. The check-ins and thank-yous a few days after service is complete shows that they really care! The staff is friendly and service-oriented, and I can always trust that my car will be back in top shape once worked on by the team. Thank you Aarrow!!

Annie H

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